4 video FAQ — Answers to All Your Questions

To register on 4 video, you must be at least 18 Years years of age. Creating an account for minors is strictly prohibited under international gaming laws and responsible gaming policies. A national ID may be required during the KYC process to verify age.

on the Login page "Forgot your password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. Your password should be at least 8 characters long and include a number and a special character.

Each person can only A can open an account. If one person creates multiple accounts, all accounts will be permanently suspended and any accumulated bonuses will be forfeited. This is to ensure the security and fairness of the platform.

KYC (Know Your Customer) is the identity verification process. You need to complete KYC to make withdrawals or deposit large amounts. Required documents:

• Photo of National ID (NID) or passport
• Selfie photo
• Proof of address (utility bill or bank statement)

Verification is usually completed within 24–48 hours.

To close your account, contact support via live chat or email. Before closing, make sure your balance is zero and you have no active bets. As part of responsible gaming, you also have the option to take a temporary break or self-exclude — for details Responsible Gaming page view.

Minimum deposit at 4 video ৳500. However, the minimum limit may vary during certain special promotions. There is no fixed maximum deposit limit, though large amounts may require KYC verification.

Withdrawal requests are typically within 15 minutes to 2 hours are processed within. Mobile Banking (bKash/Nagad/Rocket) is the fastest — usually within 15–30 minutes. Bank transfers may take 2–24 hours. Slight delays may occur during peak hours.

Minimum withdrawal amount ৳500. Winnings earned from bonuses can be withdrawn once the rollover requirement is met. KYC verification is mandatory for your first withdrawal.

Wait 15 minutes first. If it still hasn't arrived, contact live chat and have the following information ready:

• Transaction date & time
• Payment Method & Amount
• BKash/Nagad transaction ID
• Screenshot (if available)

The support team will verify and resolve the issue promptly.

Live Bet lets you place bets in real time on a match that's already underway. Once the match begins, the odds shift with every ball, goal, or point — and you can bet at whatever the current odds are. To improve your chances, follow the flow of the match and bet accordingly. Bet page Learn more.

Odds represent the probability of an event occurring and act as a multiplier for your winnings. 4 video uses decimal odds. How it works: Win = Bet Amount × Odds. Example: BDT 1,000 bet × 2.5 odds = BDT 2,500 (profit BDT 1,500). The higher the odds, the greater the risk and potential reward.

Bets generally cannot be cancelled once placed. However, 4 video's Cashout feature lets you cash out part or all of your winnings before a match ends. The cashout option is not available on all bets — it is only offered on select matches.

4 video's platform features an extensive casino section:

• Live Casino — Live Baccarat, Roulette, Blackjack, Dragon Tiger
• Slot Games — 500+ slots
• Fishing Games — Popular Arcade Fishing
• Poker & Card Games
• Crash Games — Multiple options including Aviator

on the Platform page View all games.

Rollover is a requirement to place bets a set number of times before withdrawing bonus funds. Example: a BDT 1,000 bonus with 5x rollover means you need to place BDT 5,000 in bets. Once the rollover is met, any winnings from the bonus can be withdrawn. Rollover requirements vary by promotion.

You will receive a voucher code Voucher page, under the latest promotions, and via email or SMS notifications. To use one, enter the code in the "Voucher Code" box on the deposit page. Each code can generally only be used once.

The 4 video VIP Program has multiple tiers. VIP members enjoy:

• Extra cashback & bonuses
• Fast withdrawal processing
• Dedicated Account Manager
• Access to exclusive events & tournaments
• Special birthday bonus

For more details VIP Page view.

With 4 video's referral program, you earn a referral bonus when a friend registers using your referral link and makes their first deposit. The more friends you refer, the bigger your bonus. Full terms and conditions Promotions page view.

Go to Profile Settings and In the Security section Enable 2FA using your mobile number for OTP verification or set it up with Google Authenticator. Once active, you'll be asked for an additional code each time you log in, significantly boosting your account security.

Take these steps immediately:

• Reset your password quickly
• Let support know via live chat and ask them to temporarily lock your account
• Send a detailed message to our email support: support@4video.ws
• Check Recent Transactions & Login History

The support team will investigate and take the necessary action.

Yes, 4 video keeps your personal information completely secure. All data is stored on SSL-encrypted servers and is never shared with third parties for marketing purposes. For more details Privacy Policy Read more.

Yes, the 4 video support team is fully in Bangla Support is available in English for all users in Bangladesh — whether through live chat or email, you can always reach us in your preferred language.

To file a complaint, email support@4video.ws with full details. Write "Complaint" in the subject line. Attach screenshots or evidence where possible. You will receive a response within 48 hours. Serious complaints are escalated to our compliance team.

4 video takes Responsible Gaming seriously. If you feel your gaming habits are getting out of control:

• Set Deposit Limits
• Take a break (Cooling Off)
• Join the self-exclusion program

For more details Responsible Gaming Page view.